Support

Email [email protected]. A person reads every message, and answers usually within a day. Say which app you use (iPhone, Android or the web) and what you expected to happen. Never send us your sign-in code.

My sign-in code hasn't arrived

Codes come from [email protected] within a few seconds. Check your spam or promotions folder, and that the address is spelled right. A code works once, for 15 minutes. For safety, an address can ask for five codes an hour, so if you've asked several times, wait a little and try again.

How is my expenditure worked out?

Hourgrain starts from a standard formula using your sex, age, height, weight and activity. Then it works backwards from what you log and how your weight trend moves: if you eat 2,500 kcal a day and your trend holds steady, you burn about 2,500. After two to three weeks of logging, your own data takes over from the formula. Logging consistently matters more than logging perfectly.

Why does it use a trend instead of my weigh-in?

Day to day, the scale mostly shows water and food still in transit. The trend smooths that out, so one salty dinner doesn't change your targets.

How do I get my data out?

Settings, then Your data. You can export your diary as a spreadsheet, everything as JSON, or a full copy of what the server holds as a ZIP, at any time and on any plan.

How do I delete my account?

In the phone app: Settings, Account, Delete account. On the web: Settings, Your data, Delete account. If you signed in more than a few minutes ago, you'll be asked to sign in once more to confirm. It removes your data from the live database straight away; see the privacy policy for the details.

Can my family log for me?

Yes, if you share a household and you turn on letting them log for you in Settings. It's off until you turn it on.

Found a security problem?

Please email [email protected] with "Security" in the subject, and give us a chance to fix it before telling anyone else.

If tracking food feels harmful

Counting calories isn't right for everyone. If it starts to feel stressful or controlling, it's fine to stop, and please talk to a doctor or an eating disorder service where you live.